- If you are having trouble getting your payment to go through (credit card rejected, etc..) you will need to contact Paypal directly.  They handle our all transactions, so we cant' do much for you from our end.

- If you accidentally purchased with an eCheck, we cannot cancel this payment for you.  You can either wait until the payment clears (this will take several days), or if you are in a hurry, you can make the purchase again using your credit card.  Then, when you get an email from us telling you that we have received your eCheck funds, just contact us from this page and we can refund your eCheck transaction at that time.

- Discount codes only apply to full theme purchases (DIY and Handheld packages), not to upgrades.  If your discount code isn't working, go back to the person you got it from and ask them to verify their code.

Downloading

- If you purchased ProPhoto (your transaction was processed by Paypal) but you weren't sent to the download or handheld installation page, check the inbox of the email address you used to purchase ProPhoto.  You should have been sent an email with information on how to get to these pages.  Make sure to check your spam folder if you don't see it right away.  If you don’t see an email from us anywhere, go to this page to contact us with the email address that you used to purchase the theme, and we will get you what you need.

- If your download link has expired, just go to this page to contact us with the email address that you used to purchase the theme, and we will get you what you need.

Step 1: Build your blog at a temporary location

The first thing you want to follow our tutorials to install WordPress and ProPhoto , but instead of installing it where you eventually want it to be, you will install it into a temporary, named sub-directory.  So, for instance, if you wanted your blog to be your whole website eventually, with the address:

http://www.mysite.com/

Then you would actually first install the blog at an address like:

http://www.mysite.com/temp

Notice how there is the "/temp" on the end of the address.  This is the temporary subdirectory into which you will install your blog.  You just basically follow all of our installation instructions, pretending that the blog address you really want is this one with the "/temp" on the end.

Step 2: Get your blog ready to go live

After it's installed at the temporary location, do whatever you want to get it ready to go live.  Customize it, add some posts, whatever you want.

Note: technically, during this time period your blog will be visible to the world through a browser, but noone knows to check the address http://www.mysite.com/temp, so probably no one will ever see it. (Also, you can put your blog in "Maintenance mode" if you're really paranoid.  This option is found in "Appearance" > "P3 Customize" > "Settings" > "Blog settings" in your WordPress admin area.  In maintenance mode, only you can see your blog, visitors just get a "come back later" message).

Step 3: Get rid of your old main, normal site

This part we can't tell you how to do exactly, you're on your own.  Usually you can just delete or remove the web files that make up your old site from your root directory.  Whoever created your main website should be able to help you with this.  We highly recommend that instead of deleting all of your old main website, you create a new folder called something like "old_site_backup" and move all the files into there.  That way, if you ever need access to those files, you can still get at them.

Step 4: Move your blog up to replace your main site

Finally, you need to move your ProPhoto blog up one level from it's temporary location to it's final resting place.  To do this, you need to carefully follow all the directions here.  Make sure to read the whole post and be confident you can do all the steps, because if you get stuck halfway, your blog will be inaccessible until you finish.

Category Dropdown – Reordering categories is not integrated into Wordpress or ProPhoto, but we do know of one plugin that works with ProPhoto 3, that can accomplish this. You can get it here:

http://wordpress.org/extend/plugins/order-categories/

(Note: the plugin called "my-order-category" does not work with ProPhoto 3. Confusing, I know)

Link Category (Blogroll) Dropdowns – Reordering Blogroll links is not integrated into Wordpress or ProPhoto, but we do know of one plugin that works with ProPhoto 3, that can accomplish this. You can get it here:

http://wordpress.org/extend/plugins/my-link-order/

Archives Dropdown – These links are chronological and can't be changed.

The upload screen works just like the image uploader, except clicking on the "insert" button will add a link into your post that links directly to your file, like below (you can click it to see).

Untitled 1

A link like this allows viewers to easy see the file as well as download the file to their computer by right-clicking on it.

Alternatively, instead of creating a page with a link to your .pdf, you can link a menu item directly to a .pdf file.  The first step is to get your .pdf file uploaded to your blog.  One simple way to do this is to create a new post (you don't need a title) and then use the media uploader to upload your file as shown above.  When your file is uploaded, click on the "File URL" button as shown below.

Then copy the address that appears in the "Link URL" field.  This is the address of the PDF file that you have just uploaded.  Now you can just close the upload window (don't delete the file) and then you can trash the post that you created.  Your file is uploaded and you have it's address, so you don't need the post any more.

Now you can create a custom menu link in your nav menu, using the PDF file address you just copied as the link address.

You now have a custom link in your navigation menu that opens your PDF file directly in a browser window. If the user's browser doesn't have the adobe reader plugin, they will be able to download the file and view it on their computer.

Youtube video example

Copy this code in it's entirety

Once you've copied the embed code, create (or edit) a post in WordPress, and switch into HTML mode by clicking on the "HTML" tab in the upper right corner of the post-writing area.

Once you're in HTML mode, paste in the embed code you copied.

Just like that, you have your custom video or slideshow displaying right inside a blog post. Cool!

Say your blog exists at "my-stupid-old-domain.com" or "my-stupid-old-domain.com/blog", and you are wanting to change it to "awesome-new-domain.com" or "awesome-new-domain.com/blog".  Much of this kind of change happens outside of ProPhoto and Wordpress.

1 You need to purchase your new domain name.  You can usually do this through your webhosting company.

2 You need to point your new domain at your webhosting account by adding your webhost's Nameserver information to your new domain name.  If you purchased your domain name through your webhosting company (recommended), this is probably already done for you. (If you get stuck at all here, contact your webhosting company and they should be able to help you out).

3 You need to add this domain name onto your hosting account as a "parked domain" or an "add-on domain".  This terminology varies from company to company, but here is how it works with Bluehost and Bludomain:

"parked domain" (most common choice) – This option will point your new domain ("awesome-new-domain.com") at the same web space as your primary domain ("my-stupid-old-domain.com").  After setting it up this way, you should be able to view your blog by going to both the old and new addresses.

"add-on domain" – This option allows you point your new domain ("awesome-new-domain.com") at a specific directory on your server.  You would want to use this option if you are managing multiple domains and are replacing one other than your primary domain.

(This is another area that you will need to contact your webhosting company about if you get stuck, as this is really their arena)

4 Login to your blog and go to "Settings" > "General".  Change both addresses here to your new domain name.  Then go to "Appearance" > "P3 Customize" > "Settings" > "Blog settings" > "Blog path fixer" and enter your old blog address.

Change this...

...and then add this.

5 Now your blog officially "lives" at your new domain name.  One last item of business is that your old domain is still pointing to your blog as well, which means that both are getting indexed by search engines.  This is generally not a good approach to SEO, so you will want to set up a 301 (permanent) redirect on your old domain, forwarding it to your new domain. A normal redirect will send any link from your old domain to the root of your new domain ("my-stupid-old-domain.com/blog/weddings/mary-and-joseph" would be redirected to "awesome-new-domain.com"). If you can set up a "wildcard" 301 redirect, this will send links to your old domain to the equivalent address on your new domain ("my-stupid-old-domain.com/blog/weddings/mary-and-joseph" would be redirected to "awesome-new-domain.com/blog/weddings/mary-and-joseph"). Redirects are again managed via your webhosting account, so you can contact your webhost customer support for help setting this up.

Moving your blog from a directory to your main domain

If you're wanting to change your blog address from www.my-domain.com to just www.my-domain.com/blog, start by logging into your blog's admin area, and go to "Settings" > "General". Then change the WordPress Address and Blog Address fields to be what you want them to be, shown below:

After you've changed these, click "save changes" on the bottom of that page. Doing so will kick you out of your WordPress admin area and give you an error message. That's ok, don't worry, that's what's supposed to happen.

Then, instead of renaming the folder, you need to use FTP to get into the main directory of your domain. In most cases, this will be your whatever your hosting company uses as the root directory of your hosting account ("public_html" and "html", are common folder names used for these areas. You may have to contact your webhost if you can't figure this out). Within that directory, you need to create a new directory (sometimes referred to as a folder), named what you want your blog's address to be. So if you created a new directory named "blog", your blog's address would be "http://www.my-domain.com/blog". Finally, move all of your Wordpress files and folders (shown below) into this new directory.

Now you should be able to log back into your blog. Login, and then go to "Settings" > "Miscellaneous" and make sure that the uplad path is EXACTLY "wp-content/uploads", nothing less, nothing more. Save changes.

Moving your blog from a directory to your main domain

If you're wanting to change your blog address from www.mysite.com/blog to just www.mysite.com, start by logging into your blog's admin area, and go to "Settings" > "General". Then change the WordPress Address and Blog Address fields to be what you want them to be, shown below:

After you've changed these, click "save changes" on the bottom of that page. Doing so will kick you out of your WordPress admin area and give you an error message. That's ok, don't worry, that's what's supposed to happen.

Then, instead of renaming the folder, you need to use FTP to get into the blog installation folder (in our example this folder would be called "blog") and then move all the contents of that folder (not the folder itself, all the contents) into the folder that contained your blog's folder. So, if you "blog" folder was within a folder called "public_html", you would move the contents of your "blog" folder into the "public_html" folder.

Next, go to "Settings" > "Miscellaneous" and make sure that the uplad path is EXACTLY "wp-content/uploads", nothing less, nothing more. Save changes.

Changing the name of the WordPress installation folder

Very often, we get emails from people who installed their blog at some address, like www.mysite.com/wordpress and they want to change it to www.mysite.com/blog.

To make this sort of change you have to do it in three steps, or it won't work.

First, go into your blog's admin area, and go to "Settings" > "General". Then change the WordPress Address and Blog Address fields to be what you want them to be, shown below:

change these two fields to your desired address

After you've changed these, click "save changes" on the bottom of that page. Doing so will kick you out of your WordPress admin area and give you an error message. That's ok, don't worry, that's what's supposed to happen.

Next, use your FTP program or a web based file manager to then RENAME the folder "wordpress" to "blog" (that's the change for this example, you might be changing yours from something else to something else).

Your blog will now show up under your new address, and you can login at the new address.

Changing the name of the WordPress installation folder

Very often, we get emails from people who installed their blog at some address, like www.mysite.com/wordpress and they want to change it to www.mysite.com/blog.

To make this sort of change you have to do it in three steps, or it won't work.

First, go into your blog's admin area, and go to "Settings" > "General". Then change the WordPress Address and Blog Address fields to be what you want them to be, shown below:

change these two fields to your desired address

After you've changed these, click "save changes" on the bottom of that page. Doing so will kick you out of your WordPress admin area and give you an error message. That's ok, don't worry, that's what's supposed to happen.

Next, use your FTP program or a web based file manager to then RENAME the folder "wordpress" to "blog" (that's the change for this example, you might be changing yours from something else to something else).

Finally, if you have existing posts on your blog, you will need to fix the paths to your images. To do this, go to "Appearance" > "P2 Options" > "Advanced" > "Blog path fixer", turn it on, and enter your old and new urls.

With these steps completed, everything should start working again. Your blog will now show up under your new address, and you will be able to login at the new address as well.